William Morris Willow Bough Cushioned Laptray

Anyone can write a review here, good or bad. After an order arrives, we email the buyer to ask for a review, the same way every time.

Reviews from verified buyers appear straight away. Others, and any containing a link, contact details or strong language or repeating an earlier review by the same person, are checked first.

Reviews with photos or a video are checked before they appear.

We never hide or edit a review because it's negative, and we show every rating in the average.

Reviews are shown newest first. You can sort and filter them, and our average and count always include every published review. Where we show one review beside our average, it's the one whose rating is closest to the average.

We remove reviews only if they're not about the product, abusive, spam, a duplicate, or contain someone's personal details. Any other removal is recorded with its reason.

"Verified buyer" means the reviewer bought the product from us. Reviews imported from our previous reviews provider keep its verification.

We don't offer anything in return for a review. A review written in return for payment, a free product or a discount must say so, and we label it.

Fake reviews aren't allowed. If you think a review isn't genuine, use Report on it.

A review is for other shoppers. If you need help with an order, contact us: asking for help never stops your review being published.